Customer Service

Are all the items listed on this store official licensed merchandise?

Yes. This is the Official Chennai SuperKings Online store for customers outside India and all products listed on this store are official licensed merchandise of the Chennai Super Kings team.

What is the standard Sizing Chart of Apparel Products?

[Size chart – Unisex/ Men's]

[Size chart – Women's]

[Size chart – Kids]

Women’s section contains a mix a Women’s only and unisex apparel. Women’s fit apparel will be specifically indicated so in the product title and/ or description. Unless specified as ‘Women’s’ fit, all other products are Unisex.

How do I check the status of my order?

You can check the status of your order in the following ways:

1. Log in using your username and password at ShopSuperKings.com. Click on My Account > My Orders to view details of the order and the latest status. However this order status is different from the shipment tracking # which will provide you the up-to-date tracking of your shipment (please see question below)
2. You will receive an shipping confirmation email sent to the email ID you provided either during registration or checkout (if you’re not a registered user) as soon as the order has shipped

How is order status different from tracking information?

The status of your order is supplied by shopsuperkings.com, and represents what is happening with your order between the time you placed the order and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide a separate tracking # to track your shipment upto delivery*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse

When will my order arrive?

Delivery of your items can take anywhere from 3 to 10 business days, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays within the United States. The shipment tracking# (once available) will provide you an accurate estimate of the delivery date.

Can you ship a single order to multiple addresses?

All items in one order can currently only be shipped to a single address. If you need different items to be sent to different addresses, kindly place separate orders for them and the shipping addresses accordingly.

When and how can I track my shipment?

Is the charge presented in my order confirmation invoice final? Can there be any additional charges?

All billed charges are final as confirmed during your order confirmation. The final charge billed includes all applicable taxes, shipping and handling. There shall be no additional charges billed to the customer unless you specifically request any changes to your order (such as change the shipping address/ option) that could result in additional charges.

What payment options are accepted on ShopSuperKings.com?

We currently accept the following forms of Payment:
Credit Cards:

• Visa
• MasterCard
• American Express
• Discover

How are taxes calculated?

Taxes within the US are calculated based on CA Sales Tax rates. State laws require that we charge applicable sales tax on orders shipped to addresses in the following states:

• Florida
• Kentucky
• New York
• Pennsylvania

How are taxes calculated?

For questions on taxes and other charges w.r.t International orders (shipped to destinations outside U.S), please refer INTERNATIONAL ORDERS section

How are shipping rates calculated?

We charge flat-rate shipping (separate tariffs for US and International (outside U.S.) shipping) as we use one of multiple carriers depending on the product ordered, location to be shipped to and the shipping option chosen. The following are the standard shipping rates by shipping destination:

Any item to be eligible for Refund/Exchange must be returned to and received by us within 15 days of original delivery.

Not all items are eligible for refunds/exchanges. Any items under $10 are not eligible for a refund or exchange. Items must be returned in new condition in original packaging with all tags still intact, to be eligible for refund/exchange. Items that are damaged, stained or having any sign of wear will not be eligible for refund/exchange. Please see below for detailed eligibility criteria and conditions for Refunds/Exchanges.

To initiate a refund/exchange,email support@shopsuperkings.com. Please be prepared to supply the Customer Service representative with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number.

Unless an item was received damaged or the incorrect item was sent, the buyer will have to bear the cost of shipping for returning the item. If there is extensive damage to the carton upon delivery, contact Customer Service immediately. Please have your order number available when you call.

If a returned item is found eligible for refund, you can expect a refund in the same form of payment originally used for purchase within 7-14 business days of receiving your returned product.

All shipping and handling charges and any other special charges billed to the buyer are non-refundable. If a returned item(s) is eligible for refund, only the original billed price of returned item(s) and applicable tax charge shall be refunded. Alternately, the buyer may choose to obtain store credit for the calculated refund amount, that will be valid for purchases on the store for a period of 365 days from the date of issue of the store credit.

Please note that your bank may institute additional time for the credit to appear in your account. In the case of exchanges, product(s) will be shipped within 7-14 days of us receiving the returned product.

All return shipping charges must be prepaid by buyer (unless if an item was damaged when received by buyer or an incorrect item was shipped to buyer). We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.

Eligibility Criteria for Returns/Exchanges

What are the typical shipping times for International (outside U.S) deliveries?

Shipping time for international deliveries could typically range between 4-12 business days depending on the selected product(s), shipping option and destination. Typical shipping times provided are only an estimate and may vary subject to customs clearance and other procedures for certain products. We strive to provide you a close estimate of the expected shipping time and the tracking information from the shipping carrier should provide a more accurate tracking of your shipment.

How are Taxes and Other Charges calculated?

Taxes for international locations includes applicable taxes, international import duties, customs clearance and other charges. These charges vary by location, product and shipping option chosen. The “Taxes and Other Charges” billed during checkout will be final and the customer shall not be charged any additional charges unless the customer requests any change in the order that might entail additional charges.

How is shipping calculated?

We offer three flat rate shipping options for all International destinations (outside U.S). This includes shipping costs, customs clearing and other handling charges:

• 3 to 5 Day Shipping - $12.99
• 5 to 7 Day Shipping - $9.99
• 7 to 10 Day Shipping - $7.99

How are exchange rate conversions handled?

How do I apply my discount code?

Steps for redeeming a Promotion or Discount Code:

1. On either the Payment page or the Review Your Order page in Checkout, enter the code exactly as it appears, in the box next to "Discount Codes."
2. Codes are case sensitive.
3. Click "Apply."

If your discount qualifies, it will be displayed in the payment summary.

Can I use multiple discount codes?

No. There is a provision to only enter one discount code per transaction.

What happens if there is a store-wide discount (example: Free Shipping on all orders above a certain value) and I have another discount code?

As long as discounts don't conflict, both discount will be applied to your order. The system will automatically use precedence rules when applying multiple discounts. If your discount code and an existing store-wide discount conflict, the larger discount will be applied to your order. All eligible discounts will be applied at the time of checkout, and once accepted, the billed charges are final.

Will discount codes be eligible to sale items?

How can I open an account?

Opening an account on shopsuperkings.com is easy. Click the Register or My Account link on the header from anywhere on the store or when you place an order, you will be prompted to log in or Register. Simply enter the First Name, Last Name, Email and password you’d like to choose and you’ll be on your way to an enhanced shopping experience

Why should I register?

Registering an account takes less than 30 seconds but provides you a significantly enhanced shopping experience in the following ways:

• Personalized experience
  • Wish List. Save a list of your favorite items in your own personal Wish List.
  • Product Recommendations - based on your buying preference
• Express Checkout - Registering and having your billing/shipping info stored in your profile guarantees a quick (30-second) checkout
• Account Dashboard - One-stop place to manage all your profile information, view and track orders, store credits etc..
• Exclusive Offers - Receive special member-only promotions, early-bird offers and more

How can I manage my account?

It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here. shopsuperkings.com values your privacy; refer to our Privacy Policy for more information.

Do you have gift options available?

Sorry, we currently do not have any gift options available but are planning to introduce them shortly.

I did not receive a confirmation email.

First check your junk or spam email box. Because the email is coming from sales@shopsuperkings.com, some email programs will automatically sort it into your junk mail folder. If you still did not receive an email please contact us and we can make sure your email address is correct.

Is my personal information safe when I shop at ShopSuperKings.com?

ShopSuperKings.com protects your privacy and complies with industry standard e-commerce security protocols. We will keep all your profile and personal information private and will not share or sell it to any third party. We want your shopping experience to be pleasurable and worry-free! Please also see our Privacy Policy.